Refund policy

Returns & Refunds Policy

Because coffee is a perishable food product, we are unable to accept returns.

That said, we want you to be happy with your order. If there is any issue with your coffee—such as damage during transit, a defect, or receiving the wrong item—please reach out to us at hi@driftaway.coffee as soon as possible. We’ll do our best to work with you to find a fair solution.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

All coffee and other food items are non-returnable.

We also do not accept returns on:

  • Sale items

  • Gift cards

  • Custom or personalized products

If you have questions or concerns about a specific item, feel free to contact us before placing your order.

Refunds (When Applicable)

If a refund or replacement is approved due to an issue on our end, we’ll notify you once the situation has been reviewed. Approved refunds will be issued to the original payment method within 10 business days. Please note that banks and credit card companies may take additional time to post the refund.


If more than 15 business days have passed since approval, please contact us at hi@driftaway.coffee.